Privacy Policy

DaDesktop is committed to safeguarding the privacy of individuals who utilize our services. This document outlines the procedures for collecting and processing your personal information, as well as the safeguards implemented to secure your private details.

We limit the collection and usage of personal data to what is strictly required for service delivery or for legitimate objectives specified within this policy. Please note that the extent of data collection and storage varies significantly based on the chosen hosting environment.

NobleProg Hosted Public Server

This environment resides in a NobleProg data center located within the European Union, ensuring compliance with GDPR regulations. It operates as a shared infrastructure accessible by NobleProg and its clients.

Should you opt for a server located outside the EU, applicable local regulations may govern the data. For clients based in the UK, their data remains stored within the UK.

NobleProg Hosted Private Server

This setup is hosted in a NobleProg data center within the EU. It provides dedicated hardware resources for a single organization, ensuring no other entities utilize the infrastructure.

If a server outside the EU is selected, local legal frameworks may apply.

On-Premise Server

The server is deployed on the client’s own premises. The software is installed locally, ensuring that all data remains under the full control of the organization.

Data Categories

The following categories detail the data we collect:

User Account / Personal Data

Shared Server

Private Server

On-Premise Server

Registration of an account is required to access DaDesktop.
Upon registration, you provide personal information such as your name, email address, username, and password.
This data is collected to facilitate access to our services and to maintain system security.
We may use this information to communicate with you regarding your account.
Account data is retained for the duration of your account's active status.
You may cancel your account at any time, which results in the deletion of your account data.

Clients may choose to manage user accounts independently or delegate this task to NobleProg.
Encryption can be applied to the server to prevent NobleProg from accessing the data.

No data is collected or stored by us.
NobleProg has no access to this data.

Training Room Data (Including Cloud Desktop Activity and Chat Function)

Shared Server

Private Server

On-Premise Server

Activity within the Training Room may be observed by the course instructor, training management, and our technical support team.
Monitoring enables us to allocate appropriate data resources, assist with issues, track course progress, and ensure adherence to our Terms of Service.
Our terms of use prohibit personal activities, such as accessing social media, conducting financial transactions, or performing personal web searches.
Data is deleted once the course is confirmed as 'finished.'

All data collected and stored is managed by the client.

NobleProg has no access to this data.

Video / Audio Data

Shared Server	Private Server	On-Premise Server
DaDesktop offers an integrated audio/video feature. This functionality is delivered via NobleProg infrastructure rather than external software. Course Desktops (Fresh-start, Trainer, and Participants) may be recorded for troubleshooting. No audio is recorded. These recordings are deleted 14 days after course completion. Only NobleProg administrators with SuperAdmin privileges can access them.	All data collected and stored is managed by the client. Course Desktops and recordings may be captured (if required) for troubleshooting or other purposes (refer to Shared Server). The client is responsible for these recordings, which are automatically removed after 14 days due to the auto-delete process.	No data is collected or stored. NobleProg has no access.

Record Feature

Shared Server

Private Server

On-Premise Server

Clients have the option to record the course desktop.
If recording is utilized, NobleProg stores the file, which can be monitored. The account holder determines when the recording is deleted.
Upon account cancellation, all associated recordings are deleted.

Clients have the option to record the course desktop.
All data collected or stored is managed by the client.

NobleProg has no access.

Technical Support

When you contact us for technical support, you must provide personal details such as your name, employer, email address, phone number, time zone, and the reason for your request. This information is used to resolve your issue and to gain insights into common user challenges. All technical support services are delivered within NobleProg.

Contact Us

You can exercise your rights regarding your personal data by sending written notice to us via contact us.

Changes to This Policy

We may revise this policy periodically by publishing a new version on our website. We recommend checking this page regularly to stay informed about updates and to note any significant changes.

Please refer to Terms of use Dadesktop Public Cloud