Reliable Controls – A Canadian Company

About the Client

Based in Canada, Reliable Controls creates intelligent controllers for smart buildings. They market six products to customers around the globe. After each annual product update, they host 20 to 24 online training sessions for more than 300 users. In the past, they had to supply computers with the required software pre-installed. As the company scaled, rising training costs led them to search for a solution that could trim expenses while enhancing the client experience.

How They Discovered DaDesktop

Manager Nate came across DaDesktop during a Google search. He noted it was a cloud desktop designed specifically for training environments. He got in touch with the DaDesktop team, tested the remote training personally, and made the decision to adopt it as their go-to training tool.

What They Appreciate About It

Simplicity for Everyone

Both trainers and clients really enjoy using DaDesktop for remote sessions. There’s no software to download and no technical know-how necessary. The trainer simply creates a virtual classroom and sends a link to the students. Whether someone is in the United States, Brazil, or Africa, they just click the link and find themselves inside the virtual desktop, ready to learn.

Effective Training Features

Students can view the trainer’s screen and their own side by side, making it simple to compare and follow instructions. The trainer can observe all student screens simultaneously, which makes supervision and guidance straightforward. Whenever help is needed, the trainer can remotely take over a student’s desktop. One European user commented that it felt like “the trainer was right there beside us.”

Global Reach

The platform scales without hassle and works worldwide. Training sessions can be started instantly in any country—including right here in China—or you can run sessions involving participants from multiple countries at the same time. You’re free to add or drop participants whenever you like, giving training a flexible edge.

Today, DaDesktop stands as one of Reliable Controls’ most vital partners.